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FAQ

Accounts / Orders

Q: How do I check my order status?
A: You may check your order status by following the tracking link in your receipt. 

Q: How long till I receive my art?
A: Production times vary for material type… 
   • Paper generally prints quicker 5-7 Business Days
   • Metal 7-10 Business Days
   • Acrylic 10 - 14 Business Days

Please Note: These production times above are approximates, they are not guaranteed nor do they include weekends or holidays. This does not include the time it takes to ship the prints from us to you.

Q: Can I make changes to my order?
A: Visit the order status page to request a change to your order. We cannot guarantee that any change or cancellation request sent after 30 minutes, from order, will be accommodated.

Q: Will I receive shipping notification once my order has shipped?
A: Yes, you will receive an email with your tracking number as soon as your order ships.

Q: Can I expedite my order?
A: Please contact us for options to expedite your order (extra costs will be incurred based on needs)

Q: How do I clean my HD Metal or Acrylic Print?
A: We recommend using a clean lint free cloth to wipe off your print. You can use water or non-ammonia glass cleaner. Do NOT use rubbing alcohol to clean your print.
Q: Will my Print fade in the light?
A: With HD Metal prints, the image is heat infused into the aluminum metal the inks are bonded with the metal creating a very long lasting print. Xenon Light Stability Testing has shown that HD Metal Prints last 2-4 times longer than traditional photo based silver papers. Acrylic prints should be hung away from direct sunlight, to avoid any fading or bleaching of colors.

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