Refund policy

All sales are final.

We do not accept returns, exchanges, or refunds. Please review your order carefully before completing your purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately at charl@illusiveworks.com if your item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Because all sales are final, we do not accept returns on any items, including (but not limited to) perishable goods, custom products, personal care goods, hazardous materials, sale items, or gift cards.

Exchanges

We do not offer exchanges. If you need a different item, size, or variation, you will need to place a new order.

Refunds

Refunds are only issued in cases where required by law (including eligible EU returns) or when an order is confirmed as defective, damaged, or incorrect.

If a refund is approved, it will be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since a refund was approved, please contact us at charl@illusiveworks.com.